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Política de reembolso

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, newspapers or magazines cannot be returned.

Additional non-returnable items:
- Gift cards

To complete your return, we require proof of purchase and a Return Authorization number.  Please email returns@eldnbikes.com for your RA number.  Write your RA number on the outside of your package and mail to:

ELDN 2910 E Matterhorn Dr, Flagstaff, AZ 86004 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@eldnbikes.com.  

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eldnbikes.com and send your item to: ELDN 2910 E Matterhorn Dr, Flagstaff AZ 86004, United States.

Shipping
To return your product, you should mail your product to: ELDN  2910 E Matterhorn Dr, Flagstaff AZ 86004, United States

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance.